Warranty Information

Limited 3-year Warranty Every pre-built desktop, workstation and server we sell comes with a limited 3-year warranty. This warranty is limited to replacement of failed hardware. We can replace your hardware one of three ways:

• credit - if you need the part right away, we'll ship you the replacement as soon as the RMA procedure has been completed. We'll need your credit card number to ship the part, and if we receive the failed part within 30 days after the replacement is shipped to you, your card won't be charged.

• exchange - after completing the RMA procedure, ship us the failed part. When we receive it, we'll send a replacement part to you. We don't need a credit card number for this process.

• repair - if you don't feel comfortable fixing your computer yourself, complete the RMA procedure and ship us the computer (just the tower or rack server). When we receive it, we'll diagnose and repair the problem. We don't need a credit card number for this process.

Limited 1-year Warranty Every pre-built notebook and laptop we sell comes with a limited 1-year warranty. This warranty is limited to replacement of failed hardware. In most cases you'll have to ship us the computer, and we'll ship it back after it's repaired.

Manufacturer's Warranty Peripherals, accessories, or other hardware sold by IGO that is not part of a pre-built system is covered by the Manufacturer's Warranty. We encourage our customers to fill out and mail in your product registration card, and to direct inquiries about warranties and returns to the manufacturer of the product.